ESCARLATA CHARM

In the crafting of our jewelry, we prioritize materials known for their durability and sustainability over time. Additionally, around 80% of the silver we use is recycled. We want to share care tips with you to preserve your pieces in optimal condition.

Silver Care:

1. Regular cleaning with a soft cloth to prevent dirt accumulation and loss of shine.
2. Proper storage in a dry place away from moisture exposure.
3. Avoid contact with perfumes, lotions, or other chemicals that may cause discoloration.
4. Avoid contact with seawater and chlorinated water as it can accelerate the oxidation process.

Gold-Plated Silver Care:

1. Avoid contact with perfumes, lotions, or other chemicals that may cause discoloration.
2. Regular cleaning with a soft, dry cloth to maintain the gold plating's shine.
3. Proper storage in a dry place away from moisture exposure.
4. Avoid contact with seawater and chlorinated water as it can affect the durability of the gold plating.

These simple care practices will help preserve the beauty and quality of your jewelry over time."

Shipping and Returns Policy at BOSSQUE

Shipping:

We offer shipping nationwide and across Europe. Delivery times may vary depending on the location and are estimated at the time of purchase. We commit to making all reasonable efforts to meet these deadlines, but we are not responsible for possible delays caused by third parties. Our online business operates on weekdays from Monday to Friday. Orders placed before 12 p.m. on these days will be dispatched on the same business day. Orders placed after 12 p.m. will be dispatched on the next business day. Orders made on a weekend day will be processed within 24 hours of the next business day. Please note that this may vary.

Shipping Fees:

Shipping fees will be calculated and displayed at the time of purchase. These fees are based on the location and weight of the package.

Order Tracking:

We provide our customers with the option to track their orders once they have been dispatched. Tracking details will be sent to the email provided at the time of purchase. You can also obtain information through the chat.

Returns:

We accept returns of items in their original and unused condition within 30 days from the date of receiving the order. Return shipping costs will be borne by the customer unless the item has manufacturing defects.

Return Process:

Customers wishing to make a return should contact our customer service team to obtain prior approval and receive detailed instructions on the return process.

Refunds:

Refunds will be processed once we have received and reviewed the returned item. The refund will be made through the same payment method used in the initial purchase and will be completed within a reasonable timeframe.

For more information on our shipping and returns policy or to initiate a return process, please contact us at hola@bossque-brand.com. 

In BOSSQUE, we believe in:

1. Craftsmanship: Each piece is designed by our founder and handmade by our small team, promoting the preservation of cultural techniques and traditions.

2. Environmental Respect: Our handmade production involves less machinery and environmental impact, fostering sustainability, and reducing dependence on globalized systems.

3. Durability and Longevity: We opt for durable materials, encouraging conscious consumption, and avoiding the fast fashion culture.

4. Conscious and Slow Lifestyle: We embrace a philosophy that promotes a balanced, thoughtful, and conscious lifestyle, inspiring individuals to enjoy life at a slower pace.

5. Authenticity and Honesty: We believe in fashion as a genuine expression of the individual. We value authenticity as a means of self-expression and advocate for honesty in all our processes and communication with customers.