1. **What payment methods does BOSSQUE accept?**
- We accept payments with **Visa, Mastercard, Maestro, Apple Pay**, and **Klarna** for added flexibility in your purchases.
2. **How long does it take to process and ship my order?**
- Processing and shipping times vary depending on the location and product availability. For detailed information, check our shipping policy page [here](https://bossque-brand.com/policies/shipping-policy).
3. **Can I return or exchange a piece of jewelry?**
- Yes! We accept **returns** and **exchanges** within a specific timeframe. To learn about the details and steps to follow, check our return policy page [here](https://bossque-brand.com/policies/shipping-policy).
4. **What does BOSSQUE Brand offer in its store?**
- In our store, you will find **handmade silver jewelry** crafted in Madrid with **exclusive designs** from BOSSQUE Brand. We love to call them "**talismans**" for the immense value they hold, each with its own story. These pieces not only aim for **personal liberation** but also help you **express yourself** through your image with their **powerful and unique design**. Additionally, we offer complementary jewelry such as **necklace extenders, separators, silver cleaners**, among others.
5. **Can I place an order for gifting purposes?**
- Absolutely! We are thrilled when our customers choose BOSSQUE for **gifting**. If you'd like to add a **personalized message**, simply send us an email at hola@bossque-brand.com with the details.
6. **Is BOSSQUE a sustainable brand?**
- Without a doubt. We strive to make our brand a means to offer jewelry while making a **drastic reduction in carbon footprint** compared to "fast fashion". We advocate for **ethical, slow, and sustainable production**, and our goal is for all of our **packaging** to be sustainable by the end of 2024.
7. **Is it safe to shop at BOSSQUE Brand?**
- Absolutely! We adhere to all internet security standards to ensure a secure shopping experience. Our payment system is completely secure, and you can rest assured that we will never have access to your banking details. If you have any concerns, feel free to reach out.
8. **How can I sell BOSSQUE jewelry in my store?**
- We are delighted to collaborate with you. If you have a store and would like to sell our jewelry, reach out to us at hola@bossque-brand.com, and we will send you a form to learn more about your store and your needs.
9. **Do you accept returns or exchanges?**
- Of course! For us, it's crucial that you feel comfortable with what you wear as we see fashion as a form of expression. Additionally, we offer **free returns** throughout the peninsula. Send us an email at hola@bossque-brand.com to manage your return.
10. **What is BOSSQUE and how did it come about?**
- **BOSSQUE** is a space where **art** and **design** merge. It's a way to express **stories** and **values** through the art of jewelry, and to do so in a **slow, conscious, and ethical way**. It emerged after an **honorable mention** in a young creative contest (creamurcia), and the project came to light on the same day we were awarded the trophy. You can read more on our blog.
11. **How long will it take to receive my package?**
- It's very fast! If you choose free shipping, you'll receive it within **3-5 business days** at most (usually much less, even **48 hours**). If you urgently need to receive it, you can choose **EXPRESS SHIPPING** when checking out and receive it in **24-48 hours** (depending on the time of your purchase). Consult us if you need to know a specific case so we can assure you of delivery.
12. **Do you offer after-sales services?**
- Our artisans are ready to repair any jewelry, **replate worn gold baths**, and other requests that may be necessary. Write to us at hola@bossque-brand.com.
13. **Do you make jewelry or costume jewelry?**
- We only work with **silver** and **gold**, so we make **jewelry**, and using these metals and the skill of our artisans, we make our jewelry a **lifetime accessory**.
14. **Is your jewelry unisex?**
- Our designs are intended for **anyone** who likes them, regardless of gender. Additionally, we firmly believe that **fashion has no gender**, and everyone is free to wear what they want.
15. **Can I postpone payment or finance my purchase?**
- Yes! You can finance with **Klarna**. It's very easy and **100% secure**! You'll find the option on the checkout screen.
16. **Can I place an order for gifting purposes?**
- Absolutely! We are delighted when our customers choose BOSSQUE for **gifting**. If you'd like to add a **personalized message**, simply send us an email at hola@bossque-brand.com with the details.
17. **What does each piece of jewelry represent?**
- Discover the **story** and **unique meaning** of each piece by visiting our product page.
